PaRK International School - IT Field Support Technician (M/F)

Detalhe de emprego

Descrição







PaRK International School's goal is to build a top-tier international school that aims to guide and inspire students to be successful and happy in their adult lives. This is an exciting time to join the team as we are designing our growth roadmap and new staff will be able to actively participate in this exhilarating, yet challenging project. While this is an organisation committed to academic excellence we believe that this is only possible if we are also committed to the personal professional growth of our staff.



To join our team, at our campus in Lisbon, we are looking for:



IT Field Support Technician - Ref. Code: IT SUP.TEC. 2021/22



Job Description:

We are currently looking for a qualified IT Field Support Technician who is ready to provide support for school staff, students and overall community by responding to inquiries and support requests and contacting external entities in cases where hardware repairs are required. The IT Field Support Technician receives and responds to inquiries and requests for assistance through the IT ticketing service.



Main Responsibilities:

- Support all users in setup, maintenance and repairs including laptop computers, peripheral devices, printers, projectors and software to ensure functionality;

- Perform advanced troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) with goal to get users back on the job including deploying temporary equipment as needed;

- Provide orientation and guidance to users on how to operate software and computer equipment;

- Work with equipment vendors to manage and lower repair time and subsequent employee downtime. Identify computer or network equipment shortages and place orders;

- Install new hardware and software;

- Create and maintain accounts and security groups in Active Directory;

- Contribute to technical documentation and FAQs in appropriate areas;

- IT Ticket Management – Logs tickets and coordinates ticket resolution between IT and end user. Respects the agreed Service Level Agreements.

- Certification as IT Technician (e.g. CompTIA A+, Certified IT Professional, Cisco, etc)



Profile:

- Required Education: High school diploma

- Required Experience: 1+years’ experience as an IT technician

- Strong knowledge Google and ecosystems

- Knowledge about networking e.g. cabled and Wifi networks

- Fluency in English Language

- Excellent diagnostic and problem-solving skills

- Strong customer focus and excellent communication skills;

- Understanding of diverse computer systems and networks





Please send your CV to

   

. The subject must state the reference code IT SUP.TEC. 2021/22


 
 
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